Our Approach
Philosophy
By working with people we aim to deliver the best possible service in what can often be challenging or awkward circumstances. It is because of this our customers come back.
Flexible Approach
Our flexible approach enables us to produce a bespoke package that is easily integrated into your business.
Enhancing 'our' Reputations
We are not looking to Brand our business but to help promote yours. We work for you and therefore your customers. In doing so our business and reputation will grow together. Good business = Win win situation.
Value Added without the Overhead
With the Economic climate how it is a lot of companies are being forced to reduce their overheads whilst still delivering on their contractual obligations. By appointing VJA Consultancy we can help plug those gaps so your customers do not suffer and you maintain your integrity.
Fresh and Practical Approach
Unfortunately problems do happen, by adopting a 'No Blame' approach we look to resolve issues rather than create them, believing that you shouldn't measure the man by the mistakes he makes but how he corrects them.
Customer Focussed
The first order received from any client is always important, but it is the second one that really counts. By working with people we aim is to deliver the best possible service in what can often be challenging or awkward circumstances. It is because of this our customers come back.
Reputations are always at Stake
"You are only as good as your last job" so the saying goes.
People only remember (and talk about) the on going problems. Problems and issues which are dealt with effectively tend to be forgotten as quickly as they arose.
Managing Expectations and Misconceptions
"I don't need to maintain my new building for the first year"
"The new installation will be fault free."
"I was told that the building is Air Conditioned. It's not like they have in the States!"
Sound familiar? Working with the Facilities Manager can help address (these and more) points.
External Perspective
Sometimes whilst in the thick of it perhaps its worth getting an external perspective.
Contract Mobilisation
Having TUPE'd over a new work force why not skills assess them so their qualities can be maximised and their development needs identified.
Additional support assisting with Site Specific risk assessments, Safe Systems of Work or Method Statements.
