Our Approach
What We Do
VJA can provide your company with a quality Customer Care and Aftercare Building Services package leaving your clients feeling valued. Whether it follows the BSRIA Soft Landings idea or is adapted to suit your own specific requirements, we aim to make Practical Completion as pain free as possible. Using our knowledge of Building Services and the Heating Ventilation and Air Conditioning (HVAC) industry we can also provide that continued support whilst the Facilities Manager adjusts to their new environment. Even after Handover, we can provide a safety net that offers Refresher Training for the facilities team or even identify skill gaps of the Mechanical & Electrical (M&E) staff if required.
Alternatively as a Facilities Manager you may wish to draw up our expertise to help build and mobilise your team so you can hit the ground running rather than being caught on the back foot. So whether its the BSRIA Soft Landings style of approach or your own why not give VJA Consultancy Limited a call for an initial chat to identify the best way forward.
How we can help
- Contract Mobilisation Support
Do you need support mobilising a new FM Contract or help mobilising a new Project? - Skills Assessments
Worried about your staff who need a boost in confidence with the skills they have? - Equipment Condition Surveys
Have you been asked how old your equipment is and what it will cost to replace? - Helping complete 'that last 5%'
Almost there but just need a critical friend dealing with the final stages? - Post contract customer Aftercare
Settling into a new state of the art building can also be daunting. Why not let us help by being on hand to help you digest all that technical information in manageable chunks, and give you the confidence to challenge anything you don’t think is correct. - Defect management
Whether you are the installer or the Building Manager we can help you work through the Defects Lists in a timely manner whilst understanding the challenges the other party may have.
- Interim support
Is your To Do List long and you need some short term help with advice and support?
Philosophy
By working with people we aim to deliver the best possible service in what can often be challenging or awkward circumstances. It is because of this our customers come back.
Flexible Approach
Our flexible approach enables us to produce a bespoke package that is easily integrated into your business.
Enhancing 'our' Reputations
We are not looking to Brand our business but to help promote yours. We work for you and therefore your customers. In doing so our business and reputation will grow together. Good business = Win win situation.
Value Added without the Overhead
With the Economic climate how it is a lot of companies are being forced to reduce their overheads whilst still delivering on their contractual obligations. By appointing VJA Consultancy we can help plug those gaps so your customers do not suffer and you maintain your integrity.
Fresh and Practical Approach
Unfortunately problems do happen, by adopting a 'No Blame' approach we look to resolve issues rather than create them, believing that you shouldn't measure the man by the mistakes he makes but how he corrects them.
Customer Focussed
The first order received from any client is always important, but it is the second one that really counts. By working with people we aim is to deliver the best possible service in what can often be challenging or awkward circumstances. It is because of this our customers come back.
Reputations are always at Stake
"You are only as good as your last job" so the saying goes.
People only remember (and talk about) the on going problems. Problems and issues which are dealt with effectively tend to be forgotten as quickly as they arose.
Managing Expectations and Misconceptions
"I don't need to maintain my new building for the first year"
"The new installation will be fault free."
"I was told that the building is Air Conditioned. It's not like they have in the States!"
Sound familiar? Working with the Facilities Manager can help address these (and more) points.
External Perspective
Sometimes whilst in the thick of it perhaps its worth getting an external perspective.
Contract Mobilisation
Having TUPE'd over a new work force why not skills assess them so their qualities can be maximised and their development needs identified.
Additional support assisting with Site Specific Risk Assessments, Safe Systems of Work or Method Statements.
Call us today on: 07779 800424
